Refund policy

MY LUXORA RETURN & REFUND POLICY

At My Luxora, we want our customers to be satisfied with their purchases. If you are not satisfied with your order, you may request a return within 14 days of confirmed delivery.

Returns

All products purchased from My Luxora are eligible for return.

To request a return, contact us at support@myluxoras.com with your order number and reason for the return.

Items should be returned in their original condition and, where applicable, with their original packaging.

Customers will not be charged a return fee for an approved return. Return instructions will be provided after your request has been reviewed.

Refunds

Once your return is received and approved, we will initiate the refund to your original payment method.

Approved refunds are normally initiated by us on the same business day. However, the time required for the funds to appear in your account depends on your bank, card issuer, or payment provider.

Lost or Damaged Orders

If your order arrives damaged or does not arrive, please contact support@myluxoras.com.

We may request your order information, photographs of damaged products, tracking information, or other reasonable information necessary to investigate the issue.

Eligible lost or damaged orders may receive a refund to the original payment method.

Exchanges

We currently do not offer direct exchanges. You may return an eligible item for a refund and place a new order separately.

Cancellations

Orders may be cancelled before they have been fulfilled.

Once an order has been fulfilled or handed over for shipment, it can no longer be cancelled. You may request a return after receiving the order in accordance with this policy.

Contact

For return or refund questions:

My Luxora
Email: support@myluxoras.com
Phone: +1 702-636-8912
Address: 2285 Sky Island Dr, Henderson, NV 89002-3707, USA